Where is my order?

Once your MEDMAN order is placed, you can track its status securely via your

Care Portal.

You will receive a tracking number through UPS and/or FedEx as soon as your package is shipped.

How long will my order take to ship?

Orders are processed immediately after payment approval. Shipping times may vary depending on your location and carrier, and any backorders or delays will be communicated directly through your Care Portal.

Can I change the contents of my order?

No. Once an order is submitted, modifications or changes to products are not permitted. All sales are final.

What if my order is lost or stolen?

If your package is lost, stolen, or damaged during transit, contact the carrier directly. MEDMAN will assist as needed to resolve the issue.

How can I track my MEDMAN order online?

Log in to yourCare Portal to view your order status and tracking number. Tracking links are provided via UPS and/or FedEx.

How do I know my order was successfully placed?

After your payment is processed, you will receive an order confirmation email through the Care Portal confirming your purchase.

Can I cancel my MEDMAN order after placing it?

No. All orders are final once submitted and processed.

What happens if my order is delayed or backordered?

You will be notified of any delays or backorders via your Care Portal, along with estimated restock dates or substitutions if applicable.

How do I report a missing, incorrect, or damaged item in my order?

Contact MEDMAN customer support atinfo@MedManMD.com or via our customer service phone line. We will assist with resolving the issue.

Can I modify my order (add/remove product) after checkout?

No, order modifications are not allowed once checkout is complete.

What payment methods does MEDMAN accept in the USA?

We accept all major debit and credit cards, processed securely through Stripe.

Is it safe to use my credit card on MEDMAN’s website?

Yes. All payments are encrypted and securely processed via Stripe, a trusted leader in online payment security.

Can I pay for my order with PayPal or other digital wallets?

No. Currently, MEDMAN does not accept PayPal, digital wallets, or gift cards.

Does MEDMAN accept cryptocurrency payments?

No, cryptocurrency payments are not accepted at this time.

Can I use a prepaid card or gift card to pay for my MEDMAN order?

No, only major debit and credit cards are accepted.

Does MEDMAN offer financing or installment payment options?

No. Financing or installment options are not available.

Why was my payment declined and how can I fix it?

Payment may be declined due to insufficient funds, card restrictions, or bank issues. Contact your card provider to resolve the issue, then try placing the order again.

How do I apply a discount code or coupon at checkout?

Enter the discount code in the designated field during checkout. Discounts are applied immediately before completing your order.

How long does MEDMAN take to ship orders within the USA?

Orders are shipped promptly after payment and medical review. Shipping times depend on the carrier and your location.

Does MEDMAN offer express or overnight shipping?

Shipping speed is subject to carrier availability. Track your order in the Care Portal for updates.

Does MEDMAN ship to PO boxes or APO/FPO addresses?

Yes, standard carriers support delivery to PO boxes and APO/FPO addresses where allowed.

What are the shipping costs for MEDMAN products?

Shipping costs vary by order size and destination. Costs are calculated at checkout.

Does MEDMAN offer free shipping on orders over a certain amount?

Shipping promotions, if available, will be displayed on the website at checkout.

How can I track my package once it’s dispatched?

Your Care Portal will provide tracking numbers via UPS and/or FedEx once your order is shipped.

What should I do if my package is lost, delayed, or damaged during shipping?

Contact the shipping carrier first. MEDMAN will assist with any delivery issues.

Do prescription orders ship differently from other items?

All orders, including prescriptions, are shipped in discreet packaging with no external branding for privacy and security.

Do I need a prescription to buy MEDMAN weight loss products?

Yes, all prescription products require a medical review through our Care Portal.

How do I submit/upload my prescription for MEDMAN supplements?

Upload your prescription directly in your Care Portal or complete the required medical review.

Can MEDMAN verify my prescription directly with my doctor or telehealth provider?

Yes, our physician network can verify prescriptions as part of the review process.

What happens if my prescription is expired, invalid, or needs renewal?

If a prescription is declined, you will be notified via the Care Portal. A refund may be issued if the physician cannot approve the prescription.

Are prescription medications shipped differently than other products?

Prescription orders are shipped in the same discreet packaging, following all regulatory requirements.

Can I update my prescription information or dosage on an existing order?

No updates are allowed once an order is placed.

Does MEDMAN offer telehealth consultations for prescription products?

Yes, medical reviews and consultations are handled securely through our Care Portal.

How do MEDMAN subscription plans work for supplements?

Subscriptions are managed through your Care Portal, allowing automated deliveries at set intervals.

Are there discounts for subscribing to MEDMAN products?

Any subscription discounts will be clearly outlined at checkout.

Can I pause, skip, or cancel my MEDMAN subscription at any time?

Yes, subscription management options are available in your Care Portal.

How do I change the delivery frequency or switch products in my subscription?

Modify subscription details directly in your Care Portal.

How do I update my payment method for a subscription?

Update card information in the payment section of your Care Portal.

What happens if I miss a subscription payment or delivery?

Your subscription may be paused until payment is successfully processed.

Can I reorder past products without subscribing?

Yes, all products can be purchased as one-time orders without a subscription.

What is MEDMAN’s return policy for weight loss and sexual health products?

All sales are final due to medical review and processing fees. Refunds are only issued if a physician declines to prescribe.

How do I start a return or exchange on MEDMAN?

Returns or exchanges are not allowed except in the limited case of a prescription not approved.

Are opened supplement bottles eligible for return?

No, all sales are final, including opened products.

Can I return prescription medications purchased from MEDMAN?

No, prescription orders cannot be returned once approved and processed.

How long does it take to process a refund from MEDMAN?

Refunds, when applicable, are processed after physician review confirmation.

Who pays for return shipping on MEDMAN orders?

Return shipping is not applicable; returns are only processed in rare cases.

What should I do if I received a damaged, defective, or incorrect product?

Contact info@MedManMD.com or call customer support. MEDMAN will assist in resolving the issue.