Where is my order?

Once your MedMan MD order is placed, you can track its status securely via your Care Portal. You will receive a tracking number through UPS and/or FedEx as soon as your package is shipped.

How long will my order take to ship?

Orders are processed promptly once payment is approved and, where applicable, a medical review is completed. After processing, all orders are shipped via 2-business-day Priority Mail nationwide. Shipping times may vary slightly based on carrier conditions, and any delays or backorders will be communicated through your Care Portal.

Can I change the contents of my order?

No. Once an order is submitted, modifications or changes to products are not permitted. All sales are final.

What if my order is lost or stolen?

If your package is lost, stolen, or damaged during transit, contact the carrier directly. MedMan MD will assist as needed to resolve the issue.

How can I track my MedMan MD order online?

Log in to your Care Portal to view your order status and tracking number. Tracking links are provided via UPS and/or FedEx.

How do I know my order was successfully placed?

After your payment is processed, you will receive an order confirmation email through the Care Portal confirming your purchase.

Can I cancel my MedMan MD order after placing it?

No. All orders are final once submitted and processed.

What happens if my order is delayed or backordered?

You will be notified of any delays or backorders via your Care Portal, along with estimated restock dates or substitutions if applicable.

How do I report a missing, incorrect, or damaged item in my order?

Contact MedMan MD customer support at info@MedManMD.com or via our customer service phone line. We will assist with resolving the issue.

Can I modify my order (add/remove product) after checkout?

No, order modifications are not allowed once checkout is complete.

What payment methods does MedMan MD accept in the USA?

We accept all major debit and credit cards, processed securely through Stripe.

Is it safe to use my credit card on MedMan MD website?

Yes. All payments are encrypted and securely processed via Stripe, a trusted leader in online payment security.

Can I pay for my order with PayPal or other digital wallets?

No. Currently, MedMan MD does not accept PayPal, digital wallets, or gift cards.

Does MedMan MD accept cryptocurrency payments?

No, cryptocurrency payments are not accepted at this time.

Can I use a prepaid card or gift card to pay for my MedMan MD order?

No, only major debit and credit cards are accepted.

Does MedMan MD offer financing or installment payment options?

No. Financing or installment options are not available.

Why was my payment declined and how can I fix it?

Payment may be declined due to insufficient funds, card restrictions, or bank issues. Contact your card provider to resolve the issue, then try placing the order again.

How do I apply a discount code or coupon at checkout?

Enter the discount code in the designated field during checkout. Discounts are applied immediately before completing your order.

How long does MedMan MD take to ship orders within the USA?

MedMan MD processes orders promptly once payment is completed and, where applicable, a medical review is approved. All orders are shipped via 2-business-day Priority Mail nationwide, ensuring fast and reliable delivery.

Does MedMan MD offer express or overnight shipping?

Shipping speed is subject to carrier availability. You can track your order anytime through your Care Portal.

Does MedMan MD ship to APO/FPO addresses?

We do ship to APO/FPO addresses, provided they are supported by our standard carriers.

What are the shipping costs for MedMan MD products?

Shipping costs vary by order size and destination. Costs are calculated at checkout.

Does MedMan MD offer free shipping on orders over a certain amount?

Shipping promotions, if available, will be displayed on the website at checkout.

How can I track my package once it’s dispatched?

Once your order is shipped, you’ll receive a tracking number in your Care Portal for UPS or FedEx delivery.

What should I do if my package is lost, delayed, or damaged during shipping?

Contact the shipping carrier first. MedMan MD will assist with any delivery issues.

Do prescription orders ship differently from other items?

All orders, including prescriptions, are shipped in discreet packaging with no external branding for privacy and security.

Do I need a prescription to buy MedMan MD weight loss products?

Yes, all prescription products require a medical review through our Care Portal.

Are prescription medications shipped differently than other products?

Prescription orders are shipped in the same discreet packaging, following all regulatory requirements.

Can I update my prescription information or dosage on an existing order?

No updates are allowed once an order is placed.

Does MedMan MD offer telehealth consultations for prescription products?

Yes, all prescriptions are issued following a secure medical review conducted through our Care Portal by a licensed healthcare provider.

How do MedMan MD subscription plans work for supplements?

MedMan MD supplement subscriptions are managed through our secure Care Portal, allowing for automatic deliveries at convenient, preset intervals.

Are there discounts for subscribing to MedMan MD products?

Any available subscription discounts will be clearly displayed at checkout.

Can I pause, skip, or cancel my MedMan MD subscription at any time?

Yes. You can pause, skip, or cancel your subscription at any time through your Care Portal.

How do I change the delivery frequency or switch products in my subscription?

You can change your delivery frequency or switch products at any time through your Care Portal.

How do I update my payment method for a subscription?

You can update your payment method at any time in the payment section of Medman MD.

What happens if I miss a subscription payment or delivery?

If a payment is missed, your subscription may be temporarily paused until payment is successfully processed.

Can I reorder past products without subscribing?

Yes. You can reorder any product as a one-time purchase without subscribing.

What is MedMan MD return policy for all products?

All sales are final due to medical review and processing fees. Refunds are only issued if a physician declines to prescribe.

How do I start a return or exchange on MedMan MD?

Returns or exchanges are not allowed except in the limited case of a prescription not approved.

Are opened supplement bottles eligible for return?

No, all sales are final, including opened products.

Can I return prescription medications purchased from MedMan MD?

No, prescription orders cannot be returned once approved and processed.

What should I do if I received a damaged, defective, or incorrect product?

Contact info@MedManMD.com or call customer support. MedMan MD will assist in resolving the issue.