Shipping policy

  • All orders are custom-made pursuant to a licensed provider’s prescription.
  • Orders are processed only after the prescription is issued and approved.
  • Standard processing time is 2–7 business days after prescription approval.
  • Shipping timelines may vary based on medication, dosage, and fulfillment location.
  • Tracking information is provided once the order ships.
  • Because products are prescription-based and customized, returns or exchanges are not permitted, except in cases of fulfillment or shipping error.